FREE EU SHIPPING - FREE RETURNS - 100% MONEY BACK
We pride ourselves on the quality of our products and insist that our staff inspect each pair of the goods carefully before packaging and dispatch. If for any reason you are not happy with the product, please accept our sincere apologies and send it back. We will either send you a replacement product or refund your money - whichever you prefer. Please refer to procedure below.
Please note : We do not offer refunds on sale items however exchanges are accepted.
If the heel slips, give the shoe a bend, once worn in, the shoe will develop a natural curve. New shoes are rigid and tend to pull at the heel. You should be able to slip a small finger down the back of the heel.
If, after trying it on, you still want to return/exchange your order, please read below:
- We offer free returns & exchanges on all orders.
- Our policy lasts 14 days.We will always refund or exchange the goods if they are returned in perfect condition within 14 days of receiving them. If 14 days have gone by since you have received the product, unfortunately we can’t offer you a refund or exchange.
- We will not, as a rule, refund the postage back to us unless we have made a mistake or you are exchanging and it has been agreed with us.
Note, if a customer refuses to accept delivery of goods we will only refund once we have received the returned goods and the refund will be net of any charges incurred by us in recovering them.
- If you have received your order and would like to exchange or return it, first please email us at firstname.lastname@example.org.
- The goods must be returned, with the original dispatch note or a copy of a return form(we will send it via email, after we receive your request for return/exchange product).
- Returned item(s) must be in a new and unworn condition with no marks and all packaging intact, including the dust bag. (Please ensure you try your new shoes on carpet as we cannot accept back soiled, scuffed or worn shoes).
- We cannot accept any used/damaged items; any such items will be returned to the purchaser at their own cost.
- To complete your return/exchange, we require a receipt or proof of purchase.